Business Process Management (BPM) is the discipline of improving business processes.
By analyzing it, modelling how it works in different scenarios, executing improvements, monitoring the improved process and continually optimising it, certain efficiencies and cost reductions can be obtained by the business.
Optimising is done by analysing and breaking down the key critical workflows of your business and automating repeatable human-driven tasks into a digital format.
A workflow consists of an orchestrated and repeatable pattern of business activity enabled by the systematic organisation of resources into processes that transform materials, provide services, or process information. It can be depicted as a sequence of operations, declared as work of a person or group, an organisation of staff, or one or more simple or complex mechanisms.
The workflow is the process wrapped around a document, service or a product that is being transferred from one step to another.
As such, from a more abstract or higher-level perspective, it may be considered a view or representation of real-world work.